Printer Help and Advice Printer Help and Advice Feed

Welcome to our printer help blog where you can find answers to some of your questions regarding printers and printer consumables. If you have questions you would like us to address please email us and we will endeavour to provide answers for you on this page.

The articles on this blog are to do with the most common problems people have with printers and their associated cartridges. Often problems with printers can be solved easily by contacting our office and our qualified staff who have been in the printer industry for many years are very likely to have the solution.

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Brother printer won't print black


Brother Inkjet Printers are renowned for having the problem of the black cartridge not printing. This has been a common issue with Brother Inkjet printers for as long as I can remember.

No-one, (including Brother) seems to know exactly why this problem is so common and even why it has continued to plague Brother printers for so many years. In this article I want to first start with the main reasons that could cause this problem to occur followed by the solutions.

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Cartridge is not recognized

Often when installing a printer cartridge your printer will tell you that it cannot be recognised by the printer. This is a very common problem with all of the various brands of printers and usually there is a solution.

Epson printers are the ones that immediately spring to mind when you talk about cartridges not recognized however Brother, HP and even on the odd occasion Canon printers will give this same message.

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Ink Hub Launches new website

After 6 months of really hard work we have finally launched our new website. We look forward to recieving feedback from our customers on how we can even further improve the site. So far the feedback has been very encouraging. Thank you to all who have continued to support our business. Soon we will be adding customer loyalty points to most products so that returning customers will recieve discounts when checking out. Stay tuned !

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Ink Hub starts Printer Cartridge Advertising Campaign

The following story was for an ad campaign we ran in a country newspaper. It was launched yesterday ( 19th Sept ) and it will run 3 times over the next four weeks.

How would you like to save up to 75% on your printer cartridges and have them delivered to your door the very next day? Ink Hub in Adelaide has been supplying high quality Compatible printer cartridges since 2007 and we guarantee that the quality and page yield will equal or exceed the brand name cartridges.Maybe you’ve been let down by poor quality generic cartridges in the past. 

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A Warning when buying your next Printer

I'm a fan of your reviews on your website and your constant desire, to help, not only your customer base but anyone in general, who appears to have a ligament compliment, in regard to consumer ethics and or problems, experienced with manufacturer's, within the ink, print, office machinery consumable's, supply and demand, global enterprise. 

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Brother HL L2305W Mono Laser Review

Looking for a cheap but reliable mono laser ( Black and white ) printer for you home, office or small business? The Brother HL L2305W could be the right choice for you.

The current price for this robust little printer is around $95 - $100 and at this price it represents great value and it should provide several years of cheap and reliable printing.

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Printers and Generic Cartridges

In recent times there has been a huge swing in popularity to the non brand name inks. Perhaps this trend has been brought on by the slowing economy and the need to cut back on everyday expenses. Whatever the reason is the non genuine inks have flooded the market and they are here to stay. Why pay over $100 for a set of genuine inks when a generic set of the same quality (usually containing more ink) are under $30.

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Buying a printer for home use 2015

Looking for a new printer for the home or small business? Let the experts at Ink Hub recommend a printer that will suite your printing needs. We can guide you to a suitable printer that will do all that you want it to do and not cost you the world to run. Never pay more than about $100 for an inkjet printer as the modern printers are so unreliable and rarely last more than a couple of years before they pack up.

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The ultimate guide to inkjet printers 2016

When buying a new Inkjet Printer don't be fooled by the printer on special at the front of the display for a ridiculously low price. Sure they may be cheap but remember to check the cost of replacement cartridges before handing over your hard earned cash.

Almost every time a printer is on sale for such a bargain price you can guarantee that the replacement cartridges will be very expensive. Have a read of this article before you buy your next printer. It could save you a heap of money and headaches.

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Canon Support Code 1731 Error Message

The Canon 1731 Support Code Error message is an attempt by Canon to combat the use of generic ink cartridges in their latest printer models. You are still able to use non genuine cartridges if you use the correct procedure.

This is the reason that we warn customers not to update their printers software. Updating your printers software often does nothing to enhance the printers performance and is totally unnecessary.

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How to remove Ink Cartridges from a Canon Maxify Printer

DO NOT under any circumstance pierce, remove or tamper with these. When you install the cartridges into the printer the printer itself will pierce these and cause a tight seal against the printer inlet valve.

If you tamper with this seal then the printer may either not print correctly or else go into lock down as the printhead protection cuts in. 

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Turn OFF printer automatic updates

Printer manufacturers such as Brother, Epson, HP and Lexmark regularly provide automatic software updates for most of their printers. Often these updates occur without the person even knowing that it has taken place.

These updates often have no benefit to the end user and are simply done to combat the use of generic cartridges by making them unrecognisable by the printer. 

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What is the worst printer?

Often we write articles about the best printers for a certain year or we review a printer but what about the worst printers? We decided to take a poll to see what the general public thought was the worst brand of printer.

So far Epson are well in front as being the worst printer brand and this is definitely no surprise to us. Over the past 10 years in the printer industry Epson have always been the most troublesome printers on the market. 

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Printer Firmware and Software Explained

Most people have heard of the terms Firmware and Software Updates if they have used a computer for any length of time but many wouldnt have a clue as to the difference between the two.

Both software and firmware updates can cause huge headaches to those of us who rely on generic printer cartridges to save on our printing costs.  

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Ink Cartridge Refills

Refilling an ink cartridge is rapidly becoming a dying art. This is mainly due to the low cost of buying a brand new compatible ink cartridge.Most people figure that it is so much easier to simply buy a new compatible ink than to waste time refilling and then be stuck with the mess afterwards. 

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What happened when my printer died

The story which follows was emailed to me by one of my customers. He is a older gentleman who was a well known Lawyer so he isnt a fella to be messing with. The story is self explanatory and the stor in question was Harvey Normans.

It highlights several things such as the lack of training and product knowledge most salesman have and also their misunderstanding of the consumers rights when it comes to warranty claims.

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Online Printer Cartridge Stores

Out of all the ecommerce sites on the internet the printer cartridge store is propably the most complex design of all. Not only are the website requirements extreme but also the print consumables industry itself is perhaps the most competitive, cut throat business online today.

So how does a company remain competitive in todays economy with rising costs, higher taxes and ridiculous energy costs? I guess the main way to survive is to cut overheads, provide excellent customer service and make sure that your product is the absolute best there is on the market.


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Cannot detect ink - Brother Printers

A common issue that many people are experiencing with the latest model Brother Inkjet Printers is the "Cannot Detect Ink" error message when installing a new ink cartridge. There are several reasons for this error message appearing and the most common cause is that retailers are selling generic cartridges with out dated micro chips attached. The micro chip is the small electronic circuit which is attached to the top of each cartridge. This is what the printer looks for as soon as a new cartridge is installed. The micro chip on the Brother cartridge is a very clever little device. It allows the manufacturer to be able to manipulate the printers firmware whenever they desire and by doing so the printer is able to detect the difference between the genuine Brother cartridge and the generic equivalent.

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hp photosmart 5520 ink cartridge problem

Approximately 6 months ago HP released an updated version of their popular Photosmart 5520 printer. The Photosmart 5520 is a very popular model and due to it's very low retail price (typically around $55-00) it has been a very good choice as a cheap, reliable home printer.

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Brother micro-chip their cartridges to gain back market share

In what appears to be an attempt to win back some of it's market share Brother has started to micro-chip all of their new ink cartridges. Up until recently all Brother Inkjet Cartridges never sported a micro-chip and simply relied on the printer to detect all of the information about the individual cartridges including ink levels, colour and compatibility.

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Why Does my printer use 2 Black Cartridges ?
Have you ever wondered why your printer uses 2 black cartridges and only 1 of each colour. The reason is simple. In most Canon printers for example the large black contains a pigment based ink which produces very crisp text etc. The other smaller black contains a dye based ink which is used more for photo or image printing.

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What Printer Should I Buy  2014

Looking for a new printer for your home or small business? There are so many choices that it can be mind boggling. To help make the decision easier we thought that we would mention two popular, current model printers and list the distinct advantages and disadvantages of each one of them. 

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Wireless set up for Canon Pixma Printers

Wireless Connectivity is becoming a standard feature on Most Canon Pixma Printers. Many people however are struggling to to set up the wireless feature so we thought we would use a video to make things easier.

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The Ink Hub Story

With so many blog posts about technical jargon and product information I thought that we would put all of that aside and give readers a brief journey through the Story of Ink Hub from it's humble beginnings to now. 

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Preventing Inkjet Ink from smearing

I had an email from a customer this week who was printing menus for a restaurant and wanted to know how to prevent the ink from bleeding when coming into contact with water. The following article has a few solutions. 

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